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On 08/11/2023 we took an iPad and Samsung phone to the shop at Balfour Park for a quote for repairs. We got a quote, which we accepted, and left the devices at the store to be repaired. We were told to come back at 14:30 the following day to collect the devices. When we went to the shop to get the devices, we were told they were not ready for collection. If they were not ready, why were we not called to inform us not to come? This resulted in time wasted for us. The following morning, on 10/11/2023, we got a call from the shop that they needed to charge more for the iPad repair as it was a first generation iPad mini. This is very poor customer service and is unacceptable because:

1. The devices were taken to the shop on day 1 for inspection so that they could quote us.

2. They kept the devices for almost 48 hours before feeling the need to communicate about a revised quote.

This behaviour is very suspicious, distasteful, unprofessional and poor customer service.

I'm going to take the iPad to the iStore for inspection and if they tampered with it or stole any parts from it, I will open a police case against them.

Please be very careful when dealing with these ******.