***** WARNING: Icebolethu debits account for a policy that doesn't exist
They don't even deserve a star. If you value your money and want a company that actually follows the law, stay far away from Icebolethu.
They are taking money from my account for a policy they claim stopped months ago. They told me my policy "lapsed" on 7 December 2025 for no reason and without any notice.
Even so, they still debited my account in January, February, and even today, 26 March 2026. This is basically *****ing.
When I spoke to them, their staff actually admitted that their system does not automatically stop taking money when a policy is cancelled or lapsed. They actually expect the customer to 'notice' the unauthorised debits and ask them to stop - even when they never even told the customer the policy was cancelled!
This is a massive violation of the Consumer Protection Act. You cannot legally take money for a service you are no longer providing.
diSatane tsa batho this company, and I pity them for thinking they are smart.
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
This proves that you are perfectly capable of responding quickly, you just choose not to unless your public reputation is on the line.
I have noted that you are only 'investigating' now that the world is watching.
I am still waiting for my refund for the unauthorised debit, and I will still be escalating this entire matter to the Ombudsman.
This proves that you are perfectly capable of responding quickly, you just choose not to unless your public reputation is on the line.
I have noted that you are only 'investigating' now that the world is watching.
I am still waiting for my refund for the unauthorised debit, and I will still be escalating this entire matter to the Ombudsman.