MN
Mayenziwe N
1 reviews | Active since Mar 2014
15 Oct 2024, 19:32
Unauthorised deduction
I called to complain about R30 that was deducted from my account last month on Payday after the policy increased by R50 in March this year. The lady that I spoke to was supposed to revert back to me with the final answer of what happed but till today nothing.
Cebolethu has really lost it now. How you deduct money without informing the client. I am now gonna escalate the matter for legal intervention.
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Replies (2)
Icebolethu Funerals's replyOfficial
17 Oct 2024, 08:44Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
Icebolethu Funerals's reply17 Oct 2024, 08:44
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
MN
Mayenziwe N's updateReviewer Update
17 Oct 2024, 09:40I hope this is not an automated response as I have been writting emails to your complaints department and till now I have not received any assistance
MN
Mayenziwe N's update17 Oct 2024, 09:40
Reviewer Update
I hope this is not an automated response as I have been writting emails to your complaints department and till now I have not received any assistance