1 reviews | Active since Jun 2025
Still No Feedback from Icebolethu – Very Disappointed
I submitted my first complaint to Icebolethu on 30 June 2025 via HelloPeter regarding a declined funeral claim for my brother, Kgwitsimang Joel Mano, who was registered under my policy. I joined Icebolethu on 21 November 2023, and at the time, the policy was underwritten by Sanlam. The claim was unfairly declined, and I requested a proper explanation and resolution.
I was promised feedback within 7 days, but to this day I have received no communication or update. It is now well over two weeks. This is extremely frustrating and disheartening, especially considering the emotional and financial stress I have already endured.
I am a paying customer who expected peace of mind and dignity in times of loss. I urge Icebolethu to take this matter seriously and respond to my complaint without any further delay.
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you