Rude agent spoke in vernac and made fun of me in the background. Cebo lethu does not want to send me my schedule either and am paying every month without fail! They say I don’t have cover!!!!

Please under no circumstance must you join Icebo Lethu when I say that the customer is appalling, it’s actually an understatement. Their service is is horrific especially towards black people.

To give a summary. I called the call centre on the 14/01/2025 and all I wanted was just my policy document so that I can update this information on my file for my beneficiaries. I got to speak to a lady and the call took place at around 3pm. I selected the English speaking option. From the word go, the lady was very very rude and kept speaking in Zulu.

She than proceeded to tell me that my policy is lapsed and I told her that this is not true. Yes, my policy lapsed last year around July 2024 however I was reinstated and given a 1 month waiting period. All my payments are currently update to date as my last debit order was debited on 24 December 2024. The lady was so rude and insisted that am 2 months behind in which I asked her how if every month debits as per normal. I than requested to speak to a manager or I’ll go to hellopeter and that’s when she started making background comments on vernac saying “uRude lo”. Imagine an entire employee saying that to a customer. Afterwards she called Vuyo said that this is your client. I asked for her name and she cut my call.

I called again and requested for the ladies details prior to assisting and the employee gave me the runaround and did not want to confirm who was the agent that I spoke to before. I guess they protecting her.

Vuyo than called me, apologised and told me that the lapse is a false lapse and all my payments are to date. Again, I asked her for the first agent I spoke to and Vuyo did not want to say and protected the agent.

As we speak, Vuyo promised to send me my policy schedule by COB and there is still nothing.

So is this how black people are treated by being called “lo” which means “this one”.

I have over 8 people covered and it’s best we move to another better reputable company.