Refund query

Policy number IFS953831 I logged a complaint with your company and until now I haven't been assisted. I'm forever making follow up no one cares to comeback to me. Ever since I started this policy I had the most pathetic experience. When I joined you I did a cash payment of R415 it was later again deducted from my account another amount of R165 was deducted. I queried this and sent proof of payments and proof of debited money. I sent everything to Pamela for my query to reviewed . A complaint which started in August until now hasn't been sorted. I was told by Pamela she will freeze the account so that they don't debited since I've over paid . I asked for a refund nothing has happened. I signed a refund amount R250 in October and haven't heard from you. What kind of company is this and I wonder I won't get problems should something. It is December and don't know if my policy is active or not. Icebolethu doesn't respond to complaints or give feedback. My experience with your company has been bad. Your company is **** 😒 your agent forgets my queries and only comeback when I follow up. What is happening with this policy ? My next step is to report to the ombudsman