Refund not received, disappointing customer service

On the 25th of July 2025, I realised that I made 2 premium payments to my Icebolethu policy for July 2025 by mistake. Used their WhatsApp number ***) to advise as such and if a refund is possible. I was then sent a refund form to complete and send it back with my proof of payments and bank details as supporting documentation. Subsequently, I did as instructed and they advised me to send the forms to ***. Then, they asked me to confirm my email address, I did so. They asked me to confirm my surname, I did so. In conclusion, they said they would send the request to the relevant department. All of this happened on Friday, the 25th of July 2025. The form clearly stated that I must allow up to 48 hours after the refund has been sent for processing. To this day, Wednesday, the 30th of July 2025, there is no communication from Icebolethu about the status of my refund whatsoever, when I try to follow up on WhatsApp, I get blueticked. I am utterly disappointed in the service I’m getting from Icebolethu and this inconvenience can make me go as far as canceling my policy and look for one that treats clients with respect and care if I’m not taken seriously. This is my money we’re dealing with and if I’m just an object to Icebolethu, just say so and make my life easier, so that I can cancel my policy.