####Poor service deliver ###

Hi I’m writing this complaint which soo much disappointment at the service that was offered to me, I needed an urgent assistance with a document as my grandmother was laid to rest in January this year and Icebolethu assisted with the burial at work they require a document that I need to submit for my grandmother, I have been calling the number and the reception puts me through this number *** and no one answers I tried this for days now and even today there was no answer, later today some one answered and mentioned they don’t know where those documents are because all the staff that were working there then are no longer there, but this is pathetic and the worst service ever what you guys are promoting is the opposite of the service that you offer to your clients so yesterday I ended up leaving my details in the sales department as well to be assisted because I was interested in one of your products a lash mentioned yesterday they will me a brochure up to today nothing has been sent. This is beyond heart breaking because one I need that particular document to sent to our office before they close tomorrow for December holidays here I am still waiting but why do we have to deserve such this is very disappointing.