Poor Communication and No Response to Complaint

I am very disappointed with the service I received from Icebolethu. I submitted a formal complaint regarding a declined claim, but to this day, I have not received any response or update from them.

As a paying customer, I expected better communication and transparency, especially during such a difficult time. I trusted Icebolethu to provide support and peace of mind, but instead, I was left in the dark with no feedback or assistance.

This lack of response shows poor customer service and disregard for clients who are going through emotional and financial stress. I hope this issue will be taken seriously and resolved, but so far, the silence has been very frustrating.