Pathetic service from Icebolethu Funerals

Mrs N Mcoyi Icebolethu Funearals Madame, COMPLAINT REGARDING YOUR SERVICES ON THE 04 MARCH 2023 We agreed for the service regarding my mother’s funeral on the above mentioned date. The agreement was that you do the following: I personally drove to your offices in Randburg with my brother on Monday the 27th February to have a discussion with your team. We agreed and paid for the erection of a 200-seater framed Tent and full white draping on the tent with fresh flowers as I was shown on pics by Robby and Phumlani. I also requested for 2 extra Gazebo’s to be installed for lunch purposes. I was promised to have at least 20 classy chairs (Robby promised glass phoenix chairs) for the family to sit on at home. I requested for rose petals to be arranged for the burial site purposes. I was promised 48 water bottles in home and 48 water bottles for the grave site. I was promised that my mom will be transported in a glass trailer all the way to the cemetery. I requested for 4 board signs for the purpose of the lunch stands and stands to be arranged. I requested white face clothes to be printed with a message and your company logo. This was supposed to be done by Friday the 3rd. This was agreed purely because the service was to commence at 07h00 on Saturday morning. On Friday it was clear that the service to be rendered was very worrying and I phoned Phumlani Ndlovu and Roby ***) numerous times regarding my discomfort which he assured me that everything will be sorted out by the said time. He said the décor team will come on Saturday morning at 6am. I asked him and reminded him the service was meant to start at 7am and I don’t believe this was going to be enough time. He said He will call them to come at 5am. At 4am I called him to double check if they are coming and he assured me they are on their way. I made calls again and again but no one arrived. I kept calling till 7am that’s when he switched his phone off as it was clear I was a nuisance to him. I resorted to calling Robby ***) He assured me to check on them and call me back. He never called back but instead he switched his off as well.

The whole tent was supposed to have been fully d****d with white and what I was given was just horrible and degrading to say the least. I wonder whether this is what people are confronted with in your company. I am very hurt and highly disturbed as this was supposed to be my mother’s last and memorable sent off so your people made it a “sent off full of tears and discouragement”. There is no professionalism, sense of humanity in your company. I had to beg and call them for them to prepare the programme. Believe you me if this is how you run your business I don’t know. You have to be happy because you are dealing with the grieving. When coming to your company account I had to beg Phumulani to send me the Quotation so I can make a payment, he in turn gave me a wrong account number which I was helped by my bank when declining the numbers and I had to call them again to ask the account. How pathetic, ******** and sickening to say the least. To this day I did not receive a quotation from him to see what and how much I was quoted for. I almost paid R39 673 to an incorrect account due to his negligence. I paid a separate R6500 for the tent and plastic chairs. All together I paid R46 173 to your company for what is a question I need answered. The time for the commencement of the day’s work was 07h00. By seven o’clock the proceedings were not started purely due to the Icebolethu funerals staff. They were not even arrived at the start time. We started by 08h30 and every speaker had to be rushed so that we cover your time to the graveyard. This is very annoying and not reminiscent of the money we agreed on. I really will never find a room to forgive your people for how they messed my mother’s send off. The preparation and the tent at the graveside was a novel to me. I have never seen that in my entire life. I wish I would have done a research before appointing and wasting my money to help me with my mother’s funeral. There was a funeral next to where we were to conduct my mom’s. it was taboo to see us sharing the same tent at the graveside. I have never experienced this or rather seen this in my entire life. This was very degrading and dehumanizing to my mother, even with a party you will never put people who do not know each other in. the same tent. That to me was disrespectful and insulting to me and the whole Sibanyoni clan and their relatives, let alone the visitors and friends who came to pay their last respects. There was not even enough water as bought in the graveside, I don’t know whether the other family whom we shared the tent with drank them or not. As a result, I would like you to do the following: • I would like a refund for all the things I paid for and never received. • Full white draping on the tent – was not done. • 2 extra Gazebo’s – Not installed • 30 classy chairs (Robby promised glass phoenix chairs) for the family to sit on at home • Rose petals to be arranged for the burial site purposes • 48 water bottles in home and 48 water bottles for the grave site – 24 was delivered at home and only 5 bottles at the grave site • glass trailer to carry the casket • 4 board signs for the purpose of the lunch stands • Pulpit for the church service – not there • White face clothes to be printed with a message and your company logo • 7 umbrellas – Only 2 were at the gravesite The most hurting part is that I can never be able to go back and correct my mother’s send off. This you can never refund me and my family for. I will not let this matter rest till I get justice for my mom.

Your very hurting customer