TT
Thanda T
1 reviews | Active since Dec 2018
11 Nov 2025, 10:37
Mamdekazi Cebolethu ******
Cebolethu Mamdekazi ****mers, my mom went on 7 November to open a policy then on Monday 10 November she went to cancel because I told her I have her already covered with a different funeral service provider with the same package. They are refusing to give her a refund, so it that even legal ? trying to **** an old lady. please give me a valid reason for refusing to give her her money back, please also tell me what the term COOLING OFF PERIOD means to you
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Icebolethu Funerals's replyOfficial
11 Nov 2025, 10:45Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
Icebolethu Funerals's reply11 Nov 2025, 10:45
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you