Lapsed policy yet I never missed a payment

I joined icebolethu funeral in 2024 and I was cash paying at the time until an employee informed me that they are able to deduct on Persal of which I submitted everything they asked for and they then started deducting from my Persal, a few months later I received a message saying my policy has lapsed, I went back to Icebolethu Empangeni branch and showed them the message, she said I mustn't worry because it takes some time for payments from Persal to be updated fast forward yesterday I received a link with my details and it shows that the policy has Lapsed and I am R3400 behind in payments yet I've never missed a payment and have my payslips as proof, I now have to take waste my time and resources to sort this matter out.. I've heard that Icebolethu has very bad service but did not know it was to this extent, I advise anyone who wishes to join icebolethu not to do it as this company is trouble and there is no peace of mind at all