MS
Marvin S

1 reviews | Active since Sept 2024

12 Dec 2025, 14:21

Icebolethu Portshepstone branch manager and receptionist very arrogant.

Icebolethu Portshepstone branch two receptionist and the manager lady whom the staff call "mphathi" gave us very bad service on the 12 of December 2025 around 12h30. They were very rude and of no help when we were requesting them to help us charge our flat cellphone so as to access the banking app and make payment. We ended up getting hep from one customer who saw this happen infront of her, and gave us her charger and power bank, thanks to her(Miss Nzama). They said charging our phone will damage their charger, in a very arrogant and disrespectful manner. I was very much disappointed in their service and believe that they need to learn good customer service, good manners and ubuntu to be of good service to people. I cannot recommend anyone to Icebolethu funerals Portshepstone. Bad service ever during difficult trying times.

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Replies (1)
Icebolethu Funerals
Icebolethu Funerals's reply11 Feb 2026, 10:24
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated: 

We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you