Icebolethu - Poor customer retention value and poor customer service

I received a call from icebolethu, being informed that my policy is now inactive since they last debited my account in August 2022. I thought they must have been mistaken. I checked my statements and indeed I found that they last debited my account in August. I asked them the reason why they did not debit all the other months after August since I am certain that there is always money in my account, they did not give me an answer. They said their system is not showing the reason.

They told me that my option of them to reinstate my policy would involve that 1 or 2 month waiting period. I then requested that I be referred to a supervisor or something to request that waiting period to be waived since the fault was not on my side wrt them not debiting me account. They told me they would get back to me. The one time they said the supervisor was on lunch and would get back to me, the other time they said the supervisor had just stepped out. It's been 2 weeks now of follow up calls and I guess the supervisor is still on lunch because I have not been assisted at all. The matter has not been taken with seriousness and their value for customer retention is clearly quite poor.