Icebolethu is a ****

Here's a revised version of your message:

"I am writing to express my extreme dissatisfaction with the service I received from Icebolethu following the tragic loss of my newborn baby. Despite being a loyal policyholder with a flawless payment record, I encountered numerous issues when filing a claim.

The difficulties began when I submitted the claim on Friday, only to be informed on Monday that a discharge summary was required. After a lengthy silence, I followed up at 16:30 and was told that they were awaiting a response from the claims department. I expressed concern about the delay, given the impending holiday on Wednesday, and was told that I would need to wash and prepare the body for burial at short notice.

To my surprise, I received another call on Tuesday requesting documentation to verify my pregnancy details. Shortly after, I was informed that my claim had been denied due to the baby's low birth weight and my pregnancy being under 26 weeks.

I was then presented with two unacceptable options: either pay R4,500 (excluding additional costs) to proceed with the claim or pay R2,800 for storage and other expenses if I chose to handle the burial myself.

I requested a clause stating these conditions, intending to escalate this matter to the Ombudsman. Unfortunately, despite waiting since 11:30, I have yet to receive the requested clause.

I will not let this matter rest. I will fight for justice and fairness regarding my baby's claim. I expect a more compassionate and efficient service from Icebolethu."