Icebolethu Funerals very disappointing service!!!

Icebolethu is not being honest with our family. When our grandmother died last year, we were fortunate to attend her funeral. Everything went smoothly, and we were pleased with the service. We're being moved from pillar to post now that we have to install the gravestone for the unveiling. We chose the tombstone a few months ago and were informed it would be erected in time; however, every time we visit the Pietermaritzburg office, we are told that Sphamandla is unavailable because he is working with our account. Our information should be on their system, and anyone in the office should be able to assist us.

We must now wait for those who are not in the office to assist us. We paid for everything, and we deserve to be treated well. Please take action; this is out of control and uncalled for. This is a matter of urgency and importance to us in order to get closure for our late grandmother. Please, Icebolethu, pull up your socks and solve this problem. This is truly unjust. Why should we have to utilise our resources to track down employees to see where they are with our request? It was quite disappointing. I had hoped for better service.