Icebolethu debit and stop order issues that is really frustrating for a customer.

I have had alot of problems since I had joined Icebolethu in year 2022, firstly I was given a wrong reference number to pay my premiums, secondly when given the correct reference and my premiums being transferred to the correct account my problems never stopped. For 3 months in September, October and November 2022 I was told I was not debited because Icebolethu had switched banks and on the system it was updated that I did not give authority for the debit and this happened without my knowledge. I then started calling, walking in and out of Icebolethu branches to get assistance. I was told to pay 2 premiums so my policy would be up to date, I did that. I checked via calling the branch and I was told Im up to date. I visited the branch and told Im still owing a month's premium and R200 extra for the policy to cover me within 31 days . I paid the month's premium in cash at Pep and the R200 at the branch. They were experiencing loadshedding but tried to help and I believed that was sorted. I called now to change my debit order date and prefererred my payments to be done via stop order, that was also a problem since the call centre could not issue me with a stop order form, was told that I can only get it at the branch. Went to the branch, I was told they do not keep stop order forms and was told that debit has not updated my payments and its shows that Im owing R440. A commuication was sent to debit to contact the branch because the branch cannot contact debit directly so they wait for debit to contact them. I left the branch because consultants said it might be a bit late. That was the day I decided I no longer needed Icebolethu as it seems one day I will faint at their desk when trying to claim only to find the policy has lapsed with no coomunication being sent to me at all. Now Icebolethu has only stopped my debit order and saying that I have stopped it, they cannot cancel the policiy as I have stated. Already I have contacted the branch that I asked to cancel and told me yes it has been cancelled, and informed them that I have not received any communication and now I dicovered via a call which zi made to another branch that they have put a stop to my debit order but cannot stop the policy without me giving in an affidavit. Im only discovering this when I am told that the policy is cancelled. I am not happy with Icebolethu and how their service is provided. Im even wanting a refund for my premiums and for this policy to be cancelled because it has alot of red flags for me, it shows that Icebolethu is not for me. I was even adviced that its better to pay in stores, the reason I did a debit order was to have a peace of mind and the more reason I wanted a stop order because I cannot be going in and out of the branch like this. Can Icebolethu cancel the policy abd refund me. Thanks.