1 reviews | Active since May 2017
Frustrated Client
I regret taking this funeral policy , that has *********** agents. I took out a Policy with Boitumelo one of their sales agents on the 10th of April 2024 she confirmed my cover date as the 10th of July 2024 same as what is stated on the Policy document , one of my family members insured , passed away on the 14th of July 2024 , I call in to register a claim , and firstly I am being taken from one agent to another , all documents were received and it was confirmed as to what package i would get and the pay out and details required. firstly they use their personal WhatsApp's so what is being said may be deleted by them and unfortunately I am not given the chance to send through my recordings , this funeral company is a ******* . I am thus appealing for anyone who can intervene in resolving this matter ASAP as there is a funeral that needs to take place but these people have now taken a 360 degrees turn and are rejecting my claim without any sound reason
According to our records, your claim with Icebolethu Group was denied due to not having served the 3-month waiting period. Your policy started on the 15th of May, the date of your first payment, and you made a claim on the 17th of July, which is 2 months into your policy.
We do have a channel for processing complaints, and we have assigned someone to look into your case.
Kind regards,
Icebolethu Group
According to our records, your claim with Icebolethu Group was denied due to not having served the 3-month waiting period. Your policy started on the 15th of May, the date of your first payment, and you made a claim on the 17th of July, which is 2 months into your policy.
We do have a channel for processing complaints, and we have assigned someone to look into your case.
Kind regards,
Icebolethu Group