Frustrated at Icebolethu Funerals for wronlgy lapsing my policy!!!

Hellopeter, I am so frustrated and dissapointed at the same time. I have been a loyal client to Icebolethu Funerals for more than 8 years. They decided to lapse my policy just after I miss one month premium (January 2023). I wanted to pay for the missed month on the 1st of Feb, only to be told my policy has lapsed.

I thought the policy lapse after missing 2 or more premiums and not one... I have been trying to resolve this for the past 3 weeks, but to no success. On their watsapp line, landline, facebook page I'm being ignored and I have provided them with enough proof of payments for the past months (July, Aug, Sept, Oct, Nov, Dec), but the lady still says I did not pay for those months and my policy is still lapsed.

If this is how this company is *********** people from their money, then I'm greatly shocked because this is not the first time I hear negative stories about Icebolethu and worse this time I'm the one experiencing it.

I cannot pay for the months that I have paid for already...

I want this resolved or they cancel the whole policy, and I find an alternative...because this is ****************