False Annoying smses of payment not being made

I'm so tired of your systems Honestly, every month I'm getting sms that my policy is not paid, today i am receiving that my policy have lapsed, how is that so when I have a debit order,and my debit order go off every monthly with no fail, mybe you don't understand how stressful it is, in fact it's annoying, with no apology, looking like an idiot have to live what im doing drive to your offices, to be told its the system, nonsense, please sort out this part of your service, it's not pleasant at all. I never used to get sms like this when i made payment my self. I am so irritated.