Dissatisfied Client

If there was a no star option I wouldve chosen no star.Pathetic seevice.I took out a catering plan for my Grandfather in Dec 2022 and I have been making eft payments and sharing payments everytime.I requested a pay at reference to pay for March 2024 going forward and now they are giving me the run around claiming I never made payments since December .I shared the proof of payments for Jan and Feb as the nedbank app allowed me to do so and I could only get a screenshot for December2023 .I then requested that they verify Decembers payment using the screenshot sent and they are giving me the run around saying I should share proof of payment via whatsapp.This is a very suspicious act infact very alarming considering the recent premium escalation as well as there was also a 35% premium escalation on the same policy something Ive never heard of ever in my years of experience in Insurance.