Disappointed is an understatement

Policy No.IFS736578. I buried my mom on the 03/02/2024, Thanks for Icebolethu for assisting with the beautiful send off. While driving back from the grave site to the house was very uncomfortable it looked like the drivers where racing with us inside the cars, I tried telling the driver to slow down but he chose to ignore me. I also took a catering cover for my mom which was supposed to cover 300 guest, I must say this was a very disappointing experience. The catering lady called me the day before to arrange the set up and what I need to have, I thought we where on the same page, coming back from the grave side was a disaster… the food that was there was definitely not for 300 people, they where so disorganised/overwhelmed… this ended being a mess coz clearly they did not know what they where doing “the food was very nice though” thank you for that. I was then promised money for buses and extra spending which amount to R4000, I topped up the casket some with a R1000, so Icebolethu was supposed to have deposited R3000 into my account. To date i am still waiting. I’m now stalking the lady that was assisting me, she’s been saying she’ll check with the claims department. Who do I need to talk to now? I am already devastated with my mom’s death… should I really be dealing with such now?