Complain about my policy

Hi just to say I'm so ****ed of I've been using this cebolethu from 2018 but now the service they providing is very very poor. I did try to talk to them about my policy and ask them if my policy is up to date the person I spoke to she said it gonna lapse my question I asked her why they no notification like before to let the client know that the policy is gonna lapse soon so they was not good answer for Dat. I left it when I went to the branch to sort my policy the lady that was helping me gave another info about my policy it was not the same as the one the lady fro Facebook gave I ask her to please add my bank details so they debit but guess what today is 1 march I ask on fb massanger if payment for Feb is paid she said no so if my policy laspe again I'm not gonna hold myself responsible because few month I recieved sms says my policy lapse but it was not so please sort yoself out because I'm gonna take this further please train your staff