NM
Ntombizani M
1 reviews | Active since Jun 2024
16 Jun 2024, 20:52
Cashback ****
I'm so disappointed about Icebolethu's cashback. I app**** for the cashback a year ago, but have never received it. When I called to do a follow up I was told to go to the branch where I app****. I went to the branch again and I was told to wait as its takes time to receive your cashback after applying. When I went to the branch again which is in Verulam I was told to resubmit my bank details again, but still I have never received my cashback, but I'm paying my policy without fail. I feel like this cashback thing is a ****.
Helpful (0)
Replies (2)0
Replies (2)
Icebolethu Funerals's replyOfficial
18 Jun 2024, 09:45 Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
Icebolethu Funerals's reply18 Jun 2024, 09:45
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
NM
Ntombizani M's updateReviewer Update
23 Jul 2024, 07:55I don't know what the apology was for because it's been more than a month now I haven't received any communication.
NM
Ntombizani M's update23 Jul 2024, 07:55
Reviewer Update
I don't know what the apology was for because it's been more than a month now I haven't received any communication.