MM
Mzwandile M
1 reviews | Active since Sept 2022
25 Jul 2025, 21:33
Benefits not paid in full
I have never received all benefits listed on the Silver plan package for my late mother. Th burial was on the 1st March 2025 but nothing was mentioned about R1000 for transport and R1000 for grocery. Also, the link for a R250 airtime got expired before I redeem it. I reminded them in the beginning of July and the matter was escalated eversince.
Helpful (0)
Replies (1)0
Replies (1)
Icebolethu Funerals's replyOfficial
29 Jul 2025, 08:40Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
Icebolethu Funerals's reply29 Jul 2025, 08:40
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you