Bad Service

I have had a policy with this company for over 2years if I am not mistaken. I called them a few months back, I informed them that I have changed my bank account and requested assistance with updating it on my policy. I was sent forms and I felt like it was just a long process and opted to make manual payments instead. I was given a reference number, I paid in June and due to unforseen circumstances, I could not pay in July. I tried to make a payment this morning and now I am told that my policy has lapsed. According to the document I have, my policy is supposed to only lapse if I don't pay for 3 consecutive months, I am beyond shocked at this moment. I never received any communication that my policy was going to lapse, no one bothered to check why I had not made a payment. When I called this morning, I spoke to a consultant who sounded so bored in what I had to say, he says the last payment I made was in May, which is so untrue because I still have my proof of payment, I made the payment on 29 June, and now according to him, a policy lapses if I don't pay for 67days. I am very disappointed in the type of service I am receiving. I am the policy payer, and these people don't even have my number but they were debiting my account for over 2 years. I honestly would not recommend this company to anyone, obviously if you are not famous, your policy doesn't matter to them.