ZJ
Zethua J
1 reviews | Active since Jan 2022
19 Jan 2022, 12:15
Awful Service
Icebolethu funeral service is awful. From June 2021 January 2022 I have been getting sms advising me that my policy has lapsed. This messages are really annoying. You can understand a system error of one or two months not 7 months. What passed me most was that I needed to add new a member and was told that my policy has lapsed while paying therefore they need to fix the error first. You can't have a problem for 7 months and not resolve it. I am not sure if this is a funeral insurance is a **** 😕 or what.
Helpful (0)
Replies (1)0
Replies (1)
Icebolethu Funerals's replyOfficial
08 Dec 2023, 08:32 Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
Icebolethu Funerals's reply08 Dec 2023, 08:32
Official
Thank you for reaching out to Icebolethu Funerals with your complaint dated:
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Our team is currently reviewing and investigating the matter. We will revert to you within 7 days. If you have any questions or require further assistance, please do not hesitate to contact our complaints department on *** or via email at *** . Thank you