ICE3X blocks withdrawal of BTC. Are they also bankrupt?

I'm very worried about ICE3X. Seems like there are issues sending BTC to another wallet like Luno. I sent some last week to open the Luno wallet account. Since yesterday I cannot send anything. They say my limit is BTC 0.014. To send a larger amount, therefore less total fees, I app**** for an upgrade by sending ID, Bank Statement, Proof of address and a selfie. I did this last week. They came back yesterday to say I had not sent it. I repeated the send. They then come back and say the selfie is not acceptable. I am sure it would be in a court of law. It's me, what can I do? So I decided I will send the BTC in 0.014 increments just to get it off that exchange. It will not allow me to do this. So my BTC is locked up in their exchange. The only reason I can think of disallowing sends is because they in trouble somehow. Maybe the BTC price the last few days has compromised their operation and they bankrupt. It would not be the first exchange to go bankrupt in SA. All the more reason I want my BTC off that exchange. Or have I now lost everything?