Service they teach about is NOT the service given

My company moved me from KZN to Joburg 1st July. This was unforceen sircumstances. Now I have been asking ICB to change my exam venue or atleast try and assist me, as I am already a single mother that is trying to get further by studying and had to go through more expenses because of the move, just to not get ANY response from them, when you call there is no help at all. Just a plain NO!!! Really we are all trying, I'm sure there is more they can try and assist with, or atleast just listen to my story look at when i encquired to get it changed. All my fees are paid up to date just to get this pathetic service. What kind of service they teach us not to give we get