Worst Customer Service Ever

On the 4th of April 2022, I made an EFT payment of R620, made another payment of R80 on the 6th of April 2022. On the 7th my account was suspended. I called the call center informing them about the issue at hand...Was told the payments do not reflect from their side, even though it takes 24 to 48 hours for payment to reflect on their side in order for my account to be reconnected. Been calling the call center ever since&I have sent proof of payments to several consultants.They also confirmed that I used the correct Ref No&banking details... But my account is still suspended till date. I'am frustrated as this has also affected my credit score, even though I made a payment... On the 19th of April 2022, I spoke to Keisha, from Telkom Assurance. I explained the situation to her & provided proof of payments. Yesterday when I checked on her, she said she's still waiting for feedback as she has escalated the matter...