What's the Point of the complainants commission when they just as useless

ICASA Complaint Resolution - GAU4385/19 ICASA:***

Crazy thing is I sent through a legal reason for my referral to the ICASA, they make a resolution and asked me to respond if I don't agree and based on legality I said no and it's been 3 months and over 30 emails where I ask for feedback and it's just silence, even tried to call the consultant who helped phone is off all the time and then I get black listed by Cell C, because I refuse to yield untill ICASA legal team or someone gives me a valid reason for decline. This is seriously ridiculously common South African Aid.