VERY BAD CONSUMER PROTECTION!

I have been having a problem with Telkom since Jan 2022 my debit has been cancelled and no one from Telkom can tell me why. I made an early payment and was debited that same amount in the same month so, I reversed the money. Thereafter I do not get debited with no communication from Telkom. I have contacted Telkom and as usual they never help! Therefore I have contacted ICASA who has just passed Telkom over to deal with my matter. It's been a month. Ramagoma is always on voicemail whenever I call. His manager Gumani since last week has not bothered to contact me or deal with my complaint as he promised to do so over a call. It's actually very sad. Today I called ICASA KZN and asked if anyone could assist with this matter. I was told I need to contact the head office, which I informed them I have but no one has dealt with the complaint. I was then told by the agent to contact the CEO and my call dropped. Thereafter I contacted Sameera Mota who was very kind and more than willing to assist. I wish all agents could adapt to that nature of dealing with customers! I had to deal with telkom on my own. WOW! I really wonder what's the purpose of the ICASA?