Useless ICASA What do they actualy do?

Wow like all other "Service Departments in South AFrica" ICASA has fallen in the trap of employing staff that don't know what they do and fail to help consumers with company abuse from Vodacom, MTN, Cell C and Telkom. this is the reply from one of my complaints lodged with Vodacom that are not adhering to my contractual agreement: USELESS IGNORANCE!!! So with tears in my eyes what the hell do you do then?????????

Dear **** We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: GAU012755/24 .

Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows:

Telephone : *** / *** Fax : *** E-Mail : https://eservice.thencc.org.za

This matter is regarded as finalised by our office and the case has been closed. Please visit https://eservice.thencc.org.za for further assistance.

Yours sincerely

Ong*********** Mo***eng