Urgent Dispute of Telkom Account Charges – Request for Immediate Review and Resolution

I wrote a formal request to ICSA to request intervention regarding Telkom for claiming that I owe R907.96 which I did agree with because on 30 July 2025 at 16:14, I received a call from a Telkom Rewardsco agent at +***2, who informed me that I was eligible for a cellphone upgrade. However, due to stock unavailability, she offered me a new contract consisting of airtime and data for R139.00 per month. During the call, I explicitly asked her multiple times to confirm that this new contract would not overlap with my existing one, as I cannot afford to pay for two contracts simultaneously.

She assured me that: - The final payment for my old contract would be 31 July 2025. - The new contract would begin debiting my account on 30 August 2025. However, I did not receive any help fro ICASA.

Additionally, I have received multiple SMS messages from NuDebt stating that I am in contravention of the Electronics Communications Act 36 of 2005 due to a R558.00 default linked to Telkom account ***, which later became R907.96. The messages demanded payment within 24 hours to Telkom via ABSA into NuDebt account ***, with reference *** Tel ***.

Both ICASA, Telkom, Telkom Rewardsco & NuDebt don't respond to Hellopeter reviews.

I respectfully request that an investigation be conducted and call recording be listened to resolve this matter urgently and the R907.96 be refunded to my bank account please.