Independent Complaints Authority of South Africa

On receipt of my statements, I discovered that one of my contracts (nr *** - a Data line capped at R159-00 per month - which contract had been running for approximately 3 years), had attracted HUGE monthly charges, being R69.00 June 2014, R240.32 July 2014, R433.66 August 2014, R1816.04 September 2014, R3393.69 October 2014, R4011.64 November 2014, R1094.01 December 2014 (I cut up and STOPPED the account on 22 November 2014) and R75.00 January 2015, then R206.92 February 2015). (A total of R11 340.26 over a span of 6 months?)On Monday 16 February 2015, services to my lines were interrupted once again (By soft-block) and I was then informed that the data department had CLOSED the complaint. On discussion with the data department, I was referred to the UPGRADES department, with whom I cannot make ANY contact, due to my lines being blocked and my account indicating an \arrears""; but my lines remain blocked;and I have not had the courtesy of a reply from any of the two of them in this regard. """