Inability to log a complaint on ICASA website.

I have tried several times now to log into the ICASA website to log a complaint. They do not accept the password I created at registration and when I try to change it, they send me the following.

Note that they don't actually show me my password or give me the link to change it.

When a customer has to complain about the ombudsman, where shall we go in this country.

Your ICASA Consumer Portal Password is:

Please change your password when you log in to ensure that your password remains secure.

You can Login to the ICASA Consumer Portal with the following link: