ICASA - TERRIBLE CUSTOMER SERVICE ETHICS

I reported an issue to ICASA with regards to a complaint i have had with Telkom, i was informed via SMS that i will recieve feedback in 48 hours, i followed up 3 days, a week and 2 weeks afterwards via e-mail to Mrs Mkhwa**** and to [Email Removed] and they just do not respond. Pathetic customer service from them, they are supposed to investigate these things yet they are the ones breaching the rules they enforce, absolutely pathetic.