ICASA please help us

I am writing this to ICASA out of desperation. We as customers now look up to you, to help us. We pay hands down the most exuberant fees for data and call time compared to to anywhere else in the world, and that for no service from MTN...We are a small community and are frowned upon when we complain...yet we produce food and provide jobs for thousands of people. This cannot go on. No service for more than a week!!! PLEASE HELP