ICASA not fulfilling their mandate and not responsive.

I lodged a complaint with ICASA on 17 May with regards to Vodacom that are unable/unwilling to cancel a contract that has reached its full term. It has been 15 working days without receiving a response from ICASA and 4 months since I was entitled to cancel my contract with Vodacom. According to ICASA:"receipt of the complaint will be acknowledged by the Consumer Affairs Division within 2 working days, providing a reference number and designating a responsible officer. The complaint will be forwarded to the service provider within 2 working days, with a response required within 14 working days. If the complainant is not satisfied with the response, the matter may be sent to the Complaints and Compliance Committee (CCC) for adjudication." This is clearly not true and I will therefore seek legal counsel on 14 June is this matter is not resolved.