ICASA not assisting with valid complaint. You are on your own!!!

I reported a case of missing data on my MTN contract, to ICASA as far back as July 2018, after MTN would not assist in finding the problem. To my horror I experience that ICASA has acknowledged the complaint and requested MTN to send a report on data usage. To date I still have to receive a usefull report and all reminders to ICASA is met with no response. I even tried to have it escalated to the C.C.C governing body with no success. Now who still protects the poor consumer are all SOE,s CAPTURED or what is the problem with service in this country??? Has anybody suggestion on what I could do next? Public Protector or where else can I go. Help somebody please!l