ICASA just as useless as Telkom

Looking at the feedback on ICASA on this website leaves much to be desired - in other words, don't hold your breath.

The ICASA website says that a call must 1st be registered with the service provider - Hellkom (Telkom) for 10 working days before a it can be escalated to ICASA.

Then you have to give them (ICASA) 14 working days to resolve the issue BEFORE they will do anything about it for escalation - and they hide behind process and procedures.

That means my line will be out of order for 25 working days - that translates to 5 weeks - before they will do anything about it for escalation.

Nobody calls to give an update - not Telkom nor ICASA.

You ICASA are the controlling body - supposedly to fight consumer rights???

Surely the wait with Telkom of 10 days is sufficient time for a turn-around. Waiting another 14 working days is adding insult to injury!!!! 3 days with been registered with you should be more than sufficient for escalation and feedback.