ICASA just as bad as Vodacom. Don't bother to answer calls or e-mails

I logged a complaint with ICASA in April 2017 against Vodacom for incorrect billing ICASA has not bothered to reply to my e-mails I have since then consulted a lawyer to sort out Vodacom however they have also not bothered replying to my lawyer Today I called ICASA a couple of times and was put through to Rama. As soon as I introduce myself to Rama he hangs up on me This is absolutely ridiculous as ICASA is supposed to be there for the consumer. In my opinion ICASA's service is just as bad as Vodacom