ICASA DO NOT ATTEND TO BILLING COMPLAINTS

I sent in my complaint form and sent it to ICASA support on 4 Nov 2021. I was asked again on 22 Nov 2021 to complete the form. I called on 23 Nov 2021 and they eventually received my form after I resent it again. The case was opened on 24 Nov 2021 (GAU009036/21) and closed on 24 Nov 2021. When requesting answers I was told that they DO NOT ATTEND TO BILLING complaints and that I should refer my complaint to the National Consumer Commission. I requested an escalation and was told NO.

ICASA's mandate however states that they DO ATTEND TO BILLING and I feel that my case was not attended to adequately.