escalating issue to icasa, icasa cant provide help

I am currently in a battle with Telkom as they are giving preferential treatment to certain customers and at this moment I cannot cancel the line because telkom is messing up the application to cancel the line and is not responding. Telkom cannot fix my line either and my lawyer informed me to contact Icasa. I have mailed and called icasa and all they could tell me is that someone has received my mail. <br> This is the same thing telkom is doing as well, yet I have asked that I get an email as confirmation that my email was received which icasa refused to do. The reception is also giving me attitude and hung up the phone on me already because I have been trying all day to get hold of someone at icasa. This is the standard of service in South Africa. I had to escalate an issue and the escalation point couldnt care less.