Disguste by the management of our Telkom complaint to ICASA

<p>I have report 2 complaints I had with Telkom to ICASA on the 27 Jan 16. Ref nr WCP 4526/15. I have received feedback on the first complaint, but never on the second. I have communicated with Portia Mkhwa**** on several occasions. Still no feedback. My complaint was and still is. Our average Telkom account range between R500.00 and R700.00 average per month. Since October 2015 it increase to R3000.00 and R4000.00 per month. I have laid a grievance at Telkom, because we did not change our services with them, nor did we change our usage at home. Telkom never gave feedback, therefore I felt it necessary to approach ICASA. Now they also are not giving feedback. Telkom is threatening me, that they will hand this account over to attorneys for collection. I cannot afford the pay the amount of R13251.90 and don't understand the steep increase. Please assist me. Thank you</p>