Customer service ICASA

Poor service, phone does not get answered, we lodged a complaint in June 2022 with Cell C, then lodged complaint with ICASA end of June 2022. Recieved email only to give us reference number. several emails and phone calls later, recieved email to say they had no response from Cell C, a whole month later and they are busy following up with Cell C. Last correspondence or updates, 3 weeks have passed and still waiting!!!!! this is redicilous to say the least. this is service, what a joke