Cell Phone Service providers *****ing

Please help the people of South Africa, if you took the time to investigate this complaint you will see complaints on all social media platforms. I have tried emailing you on numerous occasions to no avail. Every month I have the same issue with VODACOM, I am being charged for services I DID NOT ASK FOR! After every complaint, its the same reply from them : Account must first be paid before a credit can be passed. Every month I am promised it will be stopped, So far I have had NO LUCK. THIS IS *******......... I have picked up on the same issues with MTN and Cell C. You are suppose to protect US THE CONSUMERS, but you are ignoring all complaints, emails and SMS.