DD
Dudley D

1 reviews | Active since Mar 2021

07 Mar 2021, 19:40

Cell phone Contracts

I was led to believe that the following contracts

My_MTNChoice_40GBCustomer SIM Only ***

and

My MTMChoice Flexi 220 – 24 Months SIM Only ***

sold to me by telephone on 4 February 2021 would reduce my cellphone costs.

Instead it practically trebles them!!!!

I received the sim cards on 10 February 2021 and returned the same two sim cards to the MTN Branch at Hemingways Mall on 11 February 2021.

Reference: SR # ***

I am now faced with the Statements and Invoices despite not having made use of the sim cards at all and having returned them within one day of receiving them.

I need your assistance to cancel the contract with effect 11 February 2021.

I returned the SIM cards to the MTN Branch at Hemingways Mall on 11 February 2021 and have yet to have any response.

I also sent a full email with all the details to Sunisha Ramdass at MTN Telesales Indirect, the person who sold the contract to me but despite using the email address *** I keep on receiving notification that the email is undelivered.

Attempting to contact via the telephone number 031 533 300 has also been unsuccessful.

I was bamboozelled by the telephone call on 4 February 2021.

People are misled by these types of calls.

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