Bad service at Telkom Wonderpark

I have recently took a contract in January with Telkom. Previously i was using Vodacom for many years and had no issues. I then decided to go to Telkom for a cellphone contract, I went to the Telkom store in Wonderpark and I was assisted by a guy named Sfiso he gave me such an excellent service. I took a Samsung Zflip which was on special then he explained that when I take a phone it comes with a tablet. It's been 4 months now and I still have not received my tablet. I have been told that at the time i app**** for the contract the tablet was not in stock and they had to order it, that was 4 months ago and whenever I try to get hold of Sfiso either he gives me excuses that he has escalated the matter to his manager or he doesn't answer my calls.

I then decided to call the manager at the store by the name of Sphesihle this was a week ago who then took my contact details and said she will call me back til today. When I call the store they either say she's busy or she went out and I should leave my contact details she will call me back but she never did.

As the first time user in Telkom I am so disappointed with the level of service I have received with both Sfiso and Sphesihle. I feel like they should have given me other options if the tablet was not available perhaps a smat watch?

Meanwhile Telkom is deducting money every month in my account but I don't have the tablet or smart watch.... what a bad service!