Bad Attitude

I laid a complain against MTN in April and the last I received any communication from ICASA was on the 20th of April which stated that they will come back to me in three days time. Today I decided to call ICASA with regards to how far are they with my case because MTN just debited twice the amount I am suppose to be paying. I spoke to Magdalene and to my surprise she was breathing heavily and sounded like she was reluctant to help me. When I was asked her name she was not even willing to give me her name. I am surprised because they are suppose to be fighting for consumer rights but the attitude I got from Magdalene said the opposite. Another thing is that if ICASA is suppose to be fighting for us consumers why is that they take so long to respond to our queries. I am highly disappointed in how they operate.